Business Management

Business Intelligence & Analysis

ECC is one of the most recognized Business Intelligence [BI] influencer, implementer and service provider in middle-east and around the globe; with a strong team and international partner with business intelligence provider including QLIK, Tableau Bi and Power BI. Business Intelligence comprises the strategies and technologies used by enterprises for the data analysis of business information. ECC BI services provide historical, current and predictive views of business operations; including business performance management, online analytical processing, reporting, online analytical processing, analytics, benchmarking, text mining, data mining, process mining, complex event processing, benchmarking, predictive analytics and prescriptive analytics. ECC facilitates certified BI resources for on-site projects, excelling the BI projects and implementation according to the client requirements.

IT Service Management

ECC ITSM services are provided focusing on increasing the IT and business efficiency, delivering complete workflow automation, consistent integration and peerless support throughout the course of service. ECC IT Service Management [ITSM] improves the company profitability by reducing IT costs and IT service failures, improves the flexibility and approach in adapting to new improved IT technologies, and better management / support of IT services.
ECC delivers ITSM service following the ITIL, one of the most commonly approached ITSM practice framework. Understanding the client business practices and requirements, ECC is completely flexible and well versed with frameworks such as COBIT, Microsoft Operations Framework [MOF], USMBOK [Universal Service Management Body of Knowledge] and ISO 20000.
ECC ITSM services are delivered focusing the business enterprises and organizations in the United Arab Emirates and all around the globe to excel their IT services and have business growth as well as profitability.

The ECC ITSM focuses on three service domains;

  • IT service management and maintenance services.
  • ITSM resource and expertise allocation according to the project and corporate infrastructure [onsite and off-site]
  • ITSM software and integrated solutions.

ECC is the regional provider of ITSM software solution including JIRA Service Desk, and 3rd party ITSM solutions developed internally by ECC team according to the organization requirements. ECC ITSM services provide complete control on the assets and achieve on delivering on the SLA as well as manage and automate repetitive tasks.


With more than a decade of market excellence in marketing and branding for local and international companies around the globe, ECC has helped organizations in expressing their identity and establish their market dominance over their business domains. ECC branding services include Logo designing, corporate identity creation and branding, business card designing, publications design and packaging designs

Digital Media

ECC helps corporates and businesses in showcasing their services, leading the competition in marketing and industry proficiency though ECC digital media services. ECC team of content developers, copywriters, UI and graphic designers helps the corporates in transcending the concept into reality with the best industry standard media development and trendsetters. ECC digital media services include website design, website content development, UI design, video production, social media content & Graphics.


ECC e-Marketing services are developed and delivered in enabling the corporates and business in effectively do marketing on the digital and e-communication platforms. ECC e-Marketing services are high ROI guaranteed with flexible pricing and packages; enabling our client to select and do e-Marketing according to the budget and targeted marketing domains. ECC e-Marketing services include social media marketing and management, online reputation management, online ads and digital marketing campaigns. ECC e-Marketing services for corporates also include SMS marketing with operator validated and filtered numbers, e-Mail marketing with filtered e-mails according to geography, user personas, social media campaigns, SEO and Pushm@il [a sophisticated email campaign solution with easy to use and database management system].